Terms of Service

These Terms govern your use of the Front Desk AI service and the website at oltura.co (together, the "Service"), provided by Oltura — sole proprietorship of Rahul Chandravanshi, a registered Indian MSME (UDYAM-MH-19-0444671) at Room No. 2, Gopal Society, Daulat Nagar, Borivali East, Mumbai, Maharashtra 400066, India ("Oltura", "we", "us"). By purchasing or using the Service, you agree to these Terms. If you are agreeing on behalf of a business, you confirm you are authorised to do so.

The Service

Front Desk AI is an AI receptionist you embed on your website (or run from a hosted page we provide) that answers common visitor questions and captures enquiries — a visitor's name, phone number, and what they need — so your team can follow up. Exactly what is included is described on our Pricing page.

Your account and responsibilities

• You are responsible for the knowledge-base information you ask us to represent, and for keeping your contact and business details accurate.
• You must not use the Service unlawfully, to mislead your own customers, or to store or solicit sensitive personal data it is not designed for (for example, payment card numbers, government IDs, or health data).
• You are responsible for how you follow up on the enquiries the Service captures for you.

Fees, payment and billing

The Service is offered as a single annual plan at the price shown on the Pricing page, inclusive of applicable taxes. Payment is collected once, up front, for a twelve-month term via our payment processor, Razorpay. The plan does not auto-renew — a new term requires a fresh payment. Renewal pricing may differ and will be shown before you pay.

Cancellation and refunds

Cancellation and refunds are governed by our Cancellation & Refund policy, which forms part of these Terms.

Data and privacy

Our Privacy Policy explains what we collect and how we handle it. In short: the business contact and payment details you provide are used to run your account, and the end-user contact details the assistant captures are processed on your behalf and made available to you. You are responsible for having a lawful basis to collect enquiries from your own visitors and for informing them as your local law requires.

AI limitations — no guarantees of accuracy or outcomes

The assistant generates replies using AI models and a knowledge base. It can be wrong, incomplete, or out of date. It is a first-line assistant, not professional, legal, financial, or medical advice, and not a substitute for a human. We do not guarantee any particular number of enquiries, conversions, response quality, or business result. Where the assistant is unsure — for example on prices or policies not in its knowledge base — it is designed to offer a callback rather than guess.

Availability

We work to keep the Service available but do not promise uninterrupted or error-free operation. The Service depends on third parties (see below) and may be paused for maintenance, updates, or reasons outside our control.

Third-party services

The Service runs on infrastructure and processors including Cloudflare (hosting and storage), AI inference providers such as Cloudflare Workers AI and, in some cases, Groq or Anthropic (to generate replies), and Razorpay (payments). Your use of the Service is also subject to those providers' terms.

Intellectual property

The Service, including the widget, hosted pages, and our software, remains our intellectual property. You keep ownership of your business content and the enquiry data captured for you. You grant us the limited licence needed to operate the Service for you.

Termination

You may stop using the Service at any time; cancellation and any refund follow the refund policy. We may suspend or end the Service for a serious or repeated breach of these Terms, or where required by law, and will give reasonable notice where we can.

Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential losses, or for lost profits, revenue, goodwill, or data. Our total liability arising out of or relating to the Service is limited to the fees you paid us for the Service in the twelve months before the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

Indemnity

You agree to indemnify us against claims arising from your unlawful use of the Service, the content you ask us to represent, or your handling of enquiries captured for you.

Governing law and jurisdiction

These Terms are governed by the laws of India. The courts at Mumbai have exclusive jurisdiction, subject to any consumer-protection rights you have under Indian law.

Changes

We may update these Terms; the current version always appears here with its effective date. Material changes affecting active customers will be notified by email.

Grievances and contact

For questions or complaints, contact our grievance officer, Rahul Chandravanshi, at [email protected] — full details on our Contact page — or email [email protected].