Privacy policy

Oltura ("we", "us") is a registered Indian MSME (UDYAM-MH-19-0444671; legal entity Oltura — sole proprietorship of Rahul Chandravanshi) based in Mumbai, Maharashtra, operating this website at oltura.co and the Front Desk AI service. This page explains, in plain language, what information we collect and what we do with it. It is written to align with India's Digital Personal Data Protection Act, 2023 (DPDP).

What we collect

• Forms on this site: when you submit our intro-call form, founding-slot application, or the Front Desk AI setup form, we receive what you type — your name, business name and what it does, website address if you give one, email address, phone number, and message. Each of these forms sends you one automatic confirmation email; we don't add you to any mailing list.
• Front Desk AI — business buyers: if you buy our Front Desk AI, we collect your business contact details and a payment reference. Card/UPI details are handled by our payment processor (Razorpay), not by us.
• Front Desk AI — captured enquiries: the assistant embedded on a client's site collects the name and phone number a visitor chooses to leave, plus what they're asking about, so the client's team can call back. We store these enquiries on behalf of that client. Full detail in the Front Desk AI section.
• Analytics: we use analytics to understand how the site is used — pages visited, approximate location, device type. This is aggregate usage data, and we do not use it to identify you personally.
• AI chat features on this site: when you use the front-desk demo, the "instant audit" tool on our homepage, or the assistant you can open from the chat button on any page, the text you type is sent to an AI model to generate a reply. We don't store those messages. Full detail in the AI features section below.

Why we collect it

One purpose only: to respond to your enquiry and, if you become a client, deliver our services. We do not sell, rent, or trade your information — to anyone, ever. We do not send marketing emails to form submitters who didn't ask for them.

Where it lives

• Form submissions are delivered to our business inbox ([email protected]) via Formsubmit, a form-forwarding service that processes your submission to deliver it to us.
• This site is hosted on Cloudflare Pages; analytics are processed by Google.
• AI chat replies are generated by an AI inference provider — currently Cloudflare Workers AI, and Groq on some configurations. Your typed message is sent there to produce the reply and is not stored. If we change or add a provider, we update this page. See below.

Front Desk AI (our product for business clients)

Front Desk AI is the assistant we build for a business and embed on their website (or a hosted page). It handles personal data for two groups, and our role differs for each.

• The business (our buyer): we are the data fiduciary for your business contact details and payment reference, which we use to run your account, take payment (via Razorpay), and support you.
• The business's website visitors (end-users): when a visitor leaves their name and phone number with the assistant, we store that enquiry and make it available to the business. Here we act as a data processor on the business's behalf — the business decides how those enquiries are used and is responsible for informing its own visitors.

• What's captured: a visitor's name, phone number, and a short note of what they need (and, for a booking, a preferred day/time). We do not ask visitors for card numbers, IDs, or other sensitive data.
• How the assistant replies: the conversation text is sent to an AI provider (see AI features below) to generate replies; only captured enquiries are stored, not the full chat transcript.
• Delivery: captured enquiries are shown to the business on its own owner-only dashboard, protected behind a sign-in. They are not published, sold, or shared with anyone else.

Where your data is stored

This site and the Front Desk AI run on Cloudflare. Captured enquiries are held in Cloudflare's key-value storage. AI replies are generated by the inference providers listed above — currently Cloudflare Workers AI, and Groq on some configurations. Payments are processed by Razorpay. Some of these providers operate globally, so your data may be processed outside India in line with the DPDP Act. Our intended storage region and any data-residency configuration are: India. We do not transfer personal data to any country restricted by the Government of India.

AI features

Three parts of this site use AI to answer in real time: the front-desk demo, the "instant audit" tool on the homepage, and the assistant you can open from the chat button on any page (except the demo, which has its own chat). Here is exactly how they handle your text.

• What's sent: only the text you type into those tools — plus, in the demo, which example business you picked. That's enough for the model to write a reply, and nothing more. We don't attach your name, email, or any identifier.
• Who processes it: your text is sent to an AI inference provider that generates the reply — currently Cloudflare Workers AI, and Groq on some configurations — and the reply is returned to your browser.
• What we don't do: we don't store your chat messages, we don't use them to train any model of ours, and we don't build a profile from them. The demo page in particular carries no analytics or tag manager at all.
• Rate limits: to keep these tools available and prevent abuse, we count requests per visitor (by IP address) and may briefly limit very high-volume use. That counter holds no message content.

How long we keep it

• Enquiry emails and business/account details: kept while your enquiry or our engagement is active. If you ask us to delete them, we do so within 30 days.
• Front Desk AI captured enquiries: stored for up to 90 days, then automatically expire. The expiry is set on each enquiry at the moment it is captured and is enforced by the storage itself, so it happens whether or not anyone remembers to run a deletion. We can remove an enquiry sooner if the business we store it for asks. We cannot extend the 90 days: a business that needs a longer record for its own follow-up should keep its own copy of what its dashboard shows.

Your rights

Under the DPDP Act you can ask us to show you what personal data we hold about you, correct it, or erase it, and nominate someone to exercise your rights. One email does it: [email protected] or WhatsApp +91 93244 55886. No forms, no runaround. If you left your details with a Front Desk AI assistant on a business's website, that business decides how your enquiry is used — we'll help route your request to them.

Grievance officer

As required under the DPDP Act and the Consumer Protection (E-Commerce) Rules, you can reach our grievance officer, Rahul Chandravanshi, at [email protected] (phone +91 9324455886). Full contact details are on our Contact page. We aim to acknowledge within 48 hours and resolve within the timelines set by law.

Cookies and third-party requests

We do not set login or advertising cookies. The analytics tools above may set their own cookies or use similar techniques to measure visits; you can block these in your browser without breaking the site. We do not use Google Fonts or any other third-party font service: the typefaces on our pages are served from our own domain, and the owner dashboard and live preview board use the fonts already installed on your device. No font request leaves oltura.co.

Changes

If this policy changes, the new version appears here with an updated date. Material changes affecting existing clients get an email.

Something here about your data? Ask, in writing.

Email the department or use our contact page.