Refunds
Cancellation & refund policy
This policy covers the annual Front Desk AI plan sold on our Pricing page. We want you to be able to try the Service with confidence, so we offer a genuine money-back window, balanced against the fact that this is a one-time annual purchase that starts working for you right away.
7-day money-back guarantee
You can request a full refund within 7 days of Go Live — no reason needed — provided your assistant has not handled more than 50 real conversations in that window.
When the 7 days start: Go Live, not purchase
"Go Live" is the day your assistant starts answering your own visitors — on your website or on the hosted page we give you — and we confirm that to you in writing. The clock starts there, so setup, reviewing the assistant's answers, and any wait on us never eats into your window.
- If we have told you the assistant is ready to go live and it is only waiting on something at your end, we treat that date as Go Live.
- If more than 30 days have passed since your purchase and we still have not gone live for a reason on our side, you can ask for a full refund at any time until we do.
What counts towards the 50 conversations
Only conversations with real visitors count. These do not count:
- Conversations from your own team while you set up or test the assistant.
- Any demo or walkthrough we run for you, including anything on the preview or setup pages we use to show you the assistant.
- Sessions from your owner dashboard sign-in.
We count conversations from our own service records. Where a count is genuinely unclear, we resolve it in your favour. The threshold exists because once the assistant has handled a meaningful number of real conversations, the Service has been substantially used.
After the 7-day window
Because this is a one-time annual plan, after those 7 days the annual term is non-refundable. You keep access for the remainder of the twelve-month term you paid for. Note that your twelve-month term still runs from the date of purchase, as set out in our Terms — Go Live changes when the refund clock starts, not how long your term is.
Cancellation
The plan does not auto-renew, so there is no subscription to cancel mid-term. To ensure the Service does not continue into a new term, simply do not renew — nothing will be charged automatically. You can tell us at any time that you don't intend to renew, and we'll note it on your account.
How to request a refund
- Email [email protected] from the address on your account, with your purchase/payment reference.
- We'll confirm eligibility (within 7 days of Go Live and under the conversation threshold) and, where eligible, process the refund to your original payment method via Razorpay, typically within 5–7 business days. Your bank may take additional time to reflect it.
Exceptions
Nothing in this policy limits any rights you have under India's consumer-protection laws. If a payment was made in error or a duplicate charge occurred, contact us and we'll put it right regardless of the window above.
Questions
See Contact for our grievance officer, or email [email protected].