Nº001 // The correspondence desk is open
Reach the department through the proper operating channel.
The conference room has been officially retired. Requests, decisions and grievances move in writing — by email or WhatsApp, addressed to a person, not a portal. We reply to every genuine message.
Nº002 Business & general
The fastest routes in.
Entity
Oltura — sole proprietorship of Rahul Chandravanshi
MSME UDYAM-MH-19-0444671
Registered address
Room No. 2, Gopal Society, Daulat Nagar, Borivali East, Mumbai, Maharashtra 400066, India
Nº003 When something has gone wrong
A named grievance officer, on the record.
For complaints about a payment, your order, your personal data, or the Service, the matter goes to a named officer — as required under India's Consumer Protection (E-Commerce) Rules and the Digital Personal Data Protection Act.
Officer
Rahul Chandravanshi
Phone
Hours
Monday–Friday, 10:00–18:00 IST
We aim to acknowledge grievances within 48 hours and to resolve them within 30 days, in line with applicable law.
Nº004 Your data
Access, correct, or erase — one email is enough.
To exercise your rights over personal data, see the rights section of our Privacy Policy. One message to the grievance officer, or to [email protected], sets it in motion — filed and returned through the proper operating channel.